AV Support Engineer
Company: Disability Solutions
Location: San Jose
Posted on: October 3, 2024
Job Description:
The Role: Reporting to the Head of Video Collaboration (VC) &
Telecom, the Audio Video (AV) Support Engineer will support, manage
and maintain Logitech's Meeting Rooms and All Hands Spaces, as well
as provide end user, event and customer opportunity support. The AV
Engineer will have the opportunity to work with the latest Logitech
Hardwares and Softwares and engage closely with product teams,
Engineering and global IT teams. The AV Support Engineer will work
closely with our Network, InfoSec, EEPS (Employee Experience and
Productivity Services) , Platform Services and Business Group (BG)
Teams. Your Contribution: Be Yourself. Be Open. Stay Hungry and
Humble. Collaborate. Challenge. Decide and just Do. These are the
behaviours you'll need for success at Logitech. In this role you
will:
- Manage and maintain Logitech's Meeting Room Deployment
- Install & Maintain Meeting Room/AV Hardware from small rooms up
to All Hands spaces.
- Design, install, and configure AV systems. This will include
our multi-use space, video conferencing systems, digital signage,
sound systems, and other related equipment.
- Provide expert-level support for AV systems, troubleshooting
and resolving technical issues promptly.
- Work with Video Collaboration Business Group to test new
products and troubleshoot issues
- Prepare and maintain our AV Inventory
- Develop and maintain AV standards, ensuring compliance with
industry best practices and company requirements.
- Collaborate with vendors, contractors, and internal teams to
deliver high-quality AV solutions.
- Create and maintain comprehensive documentation, including
system configurations, user guides, and troubleshooting
procedures.
- Support Live Events with Technical needs for Webinars and Large
Calls
- Evaluate new AV products and technologies, conduct pilot tests
and provide recommendations for adoption.
- Maintain the AV and Hardware needs for our Customer Experience
Centre, responding to customer specific setups in collaboration
with Sales teams
- Actively participate in the team meeting, share ideas and
problems and solutions found. Key Qualifications For consideration,
you must bring the following minimum skills and behaviours to our
team:
- Strong Software and OS Knowledge
- Windows Troubleshooting skills
- Experience with Zoom, Google or O365 admin
- Knowledge of AV System administration
- Good hardware install, cabling and troubleshooting
knowledge
- Strong troubleshooting skills, bug finding, and resolution
- Good awareness of various VC Tools, Teams, Zoom, Hangouts,
Webex etc
- AV Design Experience
- Great communication skills, comfortable working across multiple
teams of varying technical skills
- Fluent in English Education:
- 4 Year Degree or Equivalent Experience
- 3+ Years Work Experience installing, maintaining and supporting
AV
- Hands on Experience of AV and Live Event Support.
- AV Hardware and Software Platform Experience( Teams/Zoom )
- Vendor Management experience Across Logitech we empower
collaboration and foster play. We help teams collaborate/learn from
anywhere, without compromising on productivity or continuity so it
should be no surprise that most of our jobs are open to work from
home from most locations. Our hybrid work model allows some
employees to work remotely while others work on-premises. Within
this structure, you may have teams or departments split between
working remotely and working in-house. Logitech is an amazing place
to work because it is full of authentic people who are inclusive by
nature as well as by design. Being a global company, we value our
diversity and celebrate all our differences. Don't meet every
single requirement? Not a problem. If you feel you are the right
candidate for the opportunity, we strongly recommend that you
apply. We want to meet you! This position offers an annual base
salary typically between $ 79,000 and $ 100,000. In certain
circumstances, higher compensation will be considered based on the
business need, candidate experience, and skills. Logitech offers
benefits such as Medical Coverage, Dental Coverage, Vision
Coverage, Traditional and Roth 401(k) Plans, Flexible Spending
Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional
Life Insurance, Disability Coverage, Adoption and Surrogacy
Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid
Time Off, Paid Holidays, Bereavement Leave, and Paid Parental
Leave. Logitech also offers Wellness Programs, Health Savings
Account Plans, access to Expert Medical Opinions, Identity Theft
Protection, Breast Milk Delivery to Nursing Mothers on Business
Travel, access to a Group Legal Plan, Donations Matching Programs,
Employee Product Discounts, and access to Auto, Home, and Pet
Insurance. All qualified applicants will receive consideration for
employment without regard to race, sex, age, color, religion,
sexual orientation, gender identity, national origin, protected
veteran status, or on the basis of disability. If you require an
accommodation to complete any part of the application process, are
limited in the ability, are unable to access or use this online
application process and need an alternative method for applying,
you may contact us toll free at +1-510-713-4866 for assistance and
we will get back to you as soon as possible .
Keywords: Disability Solutions, South San Francisco , AV Support Engineer, Engineering , San Jose, California
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