Customer Support Engineer
Company: Disability Solutions
Location: Milpitas
Posted on: November 14, 2024
Job Description:
Base Pay Range: $28.03 - $47.65 Per HourPrimary Location:
USA-CA-Milpitas-KLAKLA's total rewards package for employees may
also include participation in performance incentive programs and
eligibility for additional benefits identified below. Interns are
eligible for some of the benefits identified below. Our pay ranges
are determined by role, level, and location. The range displayed
above reflects the minimum and maximum pay for this position in the
primary location identified in this posting. Actual pay depends on
several factors, including location, job-related skills,
experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division SPTS wafer processing solutions include
market-leading silicon etch, dielectric etch, dry-release etch,
PVD, PECVD and molecular vapor deposition (MVD--), available with a
range of wafer-handling options applicable to R&D, pilot
production, or volume production environments. SPTS is
headquartered and has its main manufacturing facility in Newport,
UK, with additional manufacturing in Allentown, Pennsylvania. SPTS
operates across 19 countries in Europe, North America and
Asia-Pacific, and offers comprehensive service and spare parts
support through a worldwide network of service centers and
qualified local agents.Job Description/Preferred Qualifications
- To provide service support to customers encompassing system
commissioning, system breakdown repairs and preventative
maintenance support.
- To generate a close working relationship with the customers to
enable the company to sell its product portfolio.
- Provision of feedback enabling the pro-active identification of
product and business process improvements.
- Timely completion of all field reports.
- Other duties as required.
- Must physically be able to:
- Must be able to travel > 50% to support the customer base as
required.
- Lift 50 lbs. overhead occasionally
- Lifting 50 lbs. frequently
- Bend from the waist
- Lift items overhead safely
- Work on hands and knees or on their back while servicing
equipment
- Be able to bend and twist to gain access to service the
equipment
- Read and interpret schematics
- Read and interpret signs, placards and manuals
- View the full color spectrum
- Be able to work standing at the system in up to 2-hour
intervals
- Be able to perform a system chamber clean which requires the
following
- Remove all chamber components such as turbo pump, source parts,
and electrode
- Perform a chamber clean with the use of scotchbrite to scrub
the chamber walls
- Reassemble the cleaned chamber parts and achieve an acceptable
chamber LUR Preferred Qualifications:
- Candidates should have a solid background in electronics, RF
theory, mechanical engineering, vacuum technology and basic
knowledge of plasma processing equipment.
- Demonstrated ability to troubleshoot and diagnose RF,
Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and
Computer issues to the component level.
- Must have working knowledge of MS DOS, Windows software as well
as MS Office products.
- Excellent communication and customer interfacing skills.
- Good organizational skills.
- An adaptable approach to working hours, locations and
conditions.
- A flexible approach to work responsibilities, enabling both
independent and team working.
- Ability to work alone or unsupervised for extended period,
often in difficult conditions.
- A systematic and logical approach to problem solving.
- Must be able to travel > 50% of time to support the customer
base as required. Must be able to:
- --- Work autonomously
- --- Work in a product wafer fab clean room environment Minimum
QualificationsBachelor's Level Degree and 0 years related work
experience in Electronics or Engineering (or equivalent work
experience). The company offers a total rewards package that is
competitive and comprehensive including but not limited to the
following: medical, dental, vision, life, and other voluntary
benefits, 401(K) including company matching, employee stock
purchase program (ESPP), student debt assistance, tuition
reimbursement program, development and career growth opportunities
and programs, financial planning benefits, wellness benefits
including an employee assistance program (EAP), paid time off and
paid company holidays, and family care and bonding leave. KLA is
proud to be an Equal Opportunity Employer. We do not discriminate
on the basis of race, religion, color, national origin, sex, gender
identity, gender expression, sexual orientation, age, marital
status, veteran status, disability status or any other status
protected by applicable law. We will ensure that qualified
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us at
talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation. Be aware of potentially fraudulent job postings or
suspicious recruiting activity by persons that are currently posing
as KLA employees. KLA never asks for any financial compensation to
be considered for an interview, to become an employee, or for
equipment. Further, KLA does not work with any recruiters or third
parties who charge such fees either directly or on behalf of KLA .
Please ensure that you have searched KLA's Careers website for
legitimate job postings. KLA follows a recruiting process that
involves multiple interviews in person or on video conferencing
with our hiring managers. If you are concerned that a
communication, an interview, an offer of employment, or that an
employee is not legitimate, please send an email to
talent.acquisition@kla.com to confirm the person you are
communicating with is an employee. We take your privacy very
seriously and confidentially handle your information.
Keywords: Disability Solutions, South San Francisco , Customer Support Engineer, Engineering , Milpitas, California
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