Branch Manager
Company: AAA Northern California, Nevada & Utah
Location: San Mateo
Posted on: September 12, 2024
Job Description:
JOB DESCRIPTION We call our club's vision, mission, values, and
supporting pillars "Our House" because they are the foundation for
all that we do. We're working to transform AAA for the next century
with a mission to create Members for life by unleashing the
innovative spirit of our Team Members.Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary
annual incentive plan or other incentive plans depending upon
position
- 401k Matching $1 for $1 company match up to 6% of eligible
earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and
more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an
additional 24 hours per year earmarked for volunteer
activities
- Collaborative Environment AAA will value your contribution to
providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program.SummaryAt AAA our branches are
where we make good on our promises to our Members & Team Members. A
successful Member Experience Branch Manager has a highly developed
understanding of how to utilize all branch resources to deliver
Legendary Member experiences, fosters a team culture of performance
excellence with heart, and is operationally disciplined around
company processes and controllable expenses. This position is
responsible for supervising all operational and sales functions of
a branch. A Managers responsibilities include supervising branch
operations, the developing and execution of sales and marketing
strategy, driving results to meet all branch objectives, and
champions individual Team Member engagement and development. Final
success is defined as exceeding our Member's expectations, growing
our business with a forward thinking strategy, and growing our
people.Essential Functions
- Champions and exhibits our guiding principles and core values
of AAA
- Recruiting, training, onboarding and development of branch Team
Members
- Individual goal setting, Team performance feedback, evaluation
and performance documentation.
- Ensures each Team Member has an individual development plan and
provides mentorship supporting their growth objectives
- Champion of Team Member engagement ensuring all Team Members
understand how their work is connected and important to corporate
strategy
- Supports building a performance organization with heart through
efficient performance management, setting clear performance and
career development expectations, and acting on tough performance
issues early with managerial courage.
- Drive for results to achieve all branch objectives
- Develops and executes against a business plan managing
strategies that supports branch growth
- Analyzes branch reports, and internal performance statistics to
accurately forecast results.
- Champion of Community Impact developing a network of
relationships within community and leading branch
participation
- Provides feedback to assist in overall process improvement,
competitive positioning, and regional strategy
- Ensures compliance with AAA policies, procedures, standards and
regulations
- Steward of all branch resources and expense budget
complianceKnowledge/Skills/Abilities
- Demonstrated track record of successful business decision
making, planning, and problem solving
- Highly developed leadership skills, quantitative and analytical
skills with a proven ability to make data-driven decisions
- Ability to work cross-functionally across many business units
and functions
- Ability to write and execute business and financial plans
- Excellent planning and project management skills
- Strong change management skills and the ability to operate in
an environment of ambiguity
- Broad knowledge of Property & Casualty insurance, membership
sales and service, and branch operations including industry trends,
key drivers of business revenue
- Outstanding sales and Member service skills and the ability to
transfer these skills to others
- Strong computer skills, including proficiency with the Google
Apps Suite (Sheets, Docs, Drive, Slides)Education & Experience /
Licenses & Certification
- Bachelor Degree in related field
- Valid Driver's License
- P&C License ( Preferred )
- Insurance industry knowledge helpful but not required
- +2-3 yrs. Management experience#LI-ML1#MEL_RX-
Keywords: AAA Northern California, Nevada & Utah, South San Francisco , Branch Manager, Executive , San Mateo, California
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