AV Manager
Company: Electronic Arts Inc.
Location: Redwood City
Posted on: September 25, 2024
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Job Description:
Location: Redwood ShoresJob Title: AV ManagerReports to: IT
Manager
Hours: Monday - Friday 8:30AM to 5:30PM
General DescriptionA full time, global position focused on AV
solutions and support for our infrastructure, meetings,
andevents.Oversee support and maintenance of our in-house AV
systems, and peripherals to ensure optimalperformance and uptime.
Identify areas for automation and focus on design, development,
andevaluation of automation. Manage support staff, continuing
development of meeting room systems,technologies, and events. Lead
IT communities focused on future standards and knowledge
sharing.
Key Skills & Responsibilities--- Manage and mentor a team of AV
engineers to ensure they are meeting their goals andproviding a
positive employee experience.--- Ensure exceptional AV support and
a white glove service to our customers, primarilyfocused on
C-Level, Executives, and other VIPs, for end-user meetings,
conferences,and events.--- Set and implement standards for all EA
sites.--- Perform analysis and diagnosis of complex AV issues for
our infrastructure andrecommend and implement solutions.--- Ensure
routine preventive maintenance and maintain functional aspects of
A/V systems,ensuring a ready to use state.--- Build and maintain
proactive relationships with key stakeholders (including
C-Level,Executives and VIPs) within company business units that we
support and work with,ensuring business objectives are met.---
Manage vendors and maintain vendor relationships.--- Place and
escalate vendor service calls when necessary to resolve hardware
orsoftware failures.--- Knowledge, understanding, and hands-on
experience of video conferencing includingsupport for Zoom
conference calls and webinars.--- Knowledge of production equipment
and broadcast.--- Understanding of production terms and roles
within live events, including A1, V1,Technical Director.---
Understanding and knowledge of operating audio and video equipment
during live andhybrid events (including Digital audio Mixers,
wireless microphone management, screenswitching, PTZ cameras,
Lighting control, content management, remote participantmanagement,
etc.)--- Familiarity with product lines including Crestron, Extron,
Samsung, BiAmp, Clearone,QSC / Q-SYS, D&B sound system, Shure,
Yamaha CL5, Barco (E2), High End Systems,Neat, Poly, Cisco,
BrightSign, etc.--- Perform analysis and diagnosis of complex AV
issues, demonstrating expertise in AVsignal flow and systemic
troubleshooting methods to efficiently identify root cause
andresolve issues for end users as well as our infrastructure, and
recommend andimplement solutions.--- Familiarity/certification with
IP network audio systems (such as Dante).--- Maintain, refine, and
create AV systems documentation in Google Drive, Teams, etc.---
Identify opportunities to improve existing processes through
refinement and/orautomation.--- Ensure compliance with company
processes, methods, and procedures.--- Participate and/or lead IT
projects with the ability to complete tasks independently---
Valuing being a part of a best-in-class service team
Required Qualifications--- Bachelor's degree or professional
training/certifications related to areas ofresponsibilities or
equivalent work experience.--- 5+ years of experience in all
aspects of professional AV support.--- Exceptional leadership,
coaching, communication, and interpersonal skills--- Ability to
analyze processes and information, identify problems and trends,
and developeffective solutions and strategies.--- Commitment to
providing exceptional service to customers and support to
staffmembers.--- Experienced in AV design engineering.--- Strong
experience with audio and video conferencing technologies.---
Troubleshooting and support experience with AVoIP, DSP, control,
digital signage andvideo wall systems.--- Excellent communications
and client service skills, with consistent follow-through.--- CTS
Certification--- Understanding of development and consumer game
consoles.--- Ability to coordinate and communicate at all levels
within the organization.--- Ability to manage vendors and ensure
deliverables are met.--- Tech Savvy - Ability and passion for
learning new technology and tools.--- Excellent Customer Support
skills--- Self-starter, self-motivated, able to work under minimal
supervision.--- Remote/On-site flexibility.--- Able to lift 50
lbs
US COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic
market pay zones in these states. If you reside outside of these
locations, a recruiter will advise on the base salary range and
benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to
pay applicants for this role in the locations listed, as of the
time of this posting. Salary offered will be determined based on
numerous relevant business and candidate factors including, for
example, education, qualifications, certifications, experience,
skills, geographic location, and business or organizational
needs.
BASE SALARY RANGES
--- California (depending on location e.g. Los Angeles vs.
Sacramento):
- $122,400 - $176,300 USD Annually
Base salary is just one part of the overall compensation at EA. We
also offer a package of benefits including paid time off (3 weeks
per year to start), 80 hours per year of sick time, 16 paid company
holidays per year, medical/dental/vision insurance, life insurance,
disability insurance, and 401(k) to temporary full-time employees
scheduled to work full time.
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Keywords: Electronic Arts Inc., South San Francisco , AV Manager, Executive , Redwood City, California
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