FIELD SERVICES ENGINEER (SEMICONDUCTOR EQUIPMENT)

Company: Prosum
Location: San Jose
Posted on: October 2, 2024

Job Description:

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment manufacturer with a presence in San Jose, CA.
Job Description:

• This position is responsible for providing field service engineering activities to Company customers independently
• This position troubleshoots more complicated products and problems
• Receives service calls from customers
• Determines customer need or problem and responds accordingly
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site
• Performs preventative maintenance on Company products
• Establishes and manages a local maintenance service
• Provides liaison between customer and applications programmer for customer requests involving change in applications
• Researches market needs and customer applications of Company products
• Submits application report to management in a timely manner
• Supports sales activities and establishes and maintains good relationship with customers
• Participates in sales meetings as required
• Provides training to other Company field service engineers as needed
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner
  Requirements:
  • Bachelors degree in Mechanical or Electrical Engineering or equivalent field
  • At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
  • Desire to be customer facing
  • Occasional travel domestically to other client cities as needed

Keywords: Prosum, South San Francisco , FIELD SERVICES ENGINEER (SEMICONDUCTOR EQUIPMENT), IT / Software / Systems , San Jose, California