Front Desk Associate, 600 California
Company: SupportFinity---
Location: San Francisco
Posted on: October 14, 2024
Job Description:
About UsAt WeWork, we provide flexible workspace solutions to
help businesses of all sizes thrive in more than 37 countries
worldwide. The future of work is here, and we're not just a part of
that movement-we're leading it. United by a desire to build a
global community, our purpose is to give members the support to do
their best work, and the space to take their ideas to new heights.
Join us as we empower tomorrow's world at work.About The
OpportunityAs a Front Desk Associate, you'll be the heart and
"face" of WeWork's hospitality team as the primary point of contact
for our members and guests! While no one day will look exactly the
same, you will report to one of WeWork's beautiful locations on
weekdays only to support the Community Management team. Your work
will help WeWork to achieve the following:
- Create a welcoming community environment for our members and
guests (and sometimes their pets!) by greeting all who enter our
spaces warmly.
- Make members and guests feel known and cared for by proactively
learning their names, answering their questions, and addressing
their needs or concerns.
- Support the Community Management team with maintaining the
front desk operations throughout the day including mail and package
handling.
- Help ensure your building is fully operational and make
adjustments when needed.
- Take direction from the Community Associate, Community Lead and
the Community Manager to support the Community Team as
necessary.
- Be an expert in WeWork products and services and appropriately
promote WeWork-provided service offerings to our members and
guests.
- Illustrate WeWork's core values and work towards achieving our
mission.In this role, you'll be responsible for the following
areas:Front Desk Management
- Greet all members and guests with a warm and welcoming
demeanor.
- Cover the front desk during the building's set business hours
and be an on-site point of contact for members, located at the
Community Bar.
- Ensure visiting guests are registered and checked in in
accordance with WeWork's guest policies.
- Provide orientation of our spaces and relevant information to
ensure all first-time visitors and guests feel welcome and
supported.
- Support with issuing and collecting keys from members and
guests as needed.
- Keep the front desk clean, organized and free of clutter at all
times.
- Notify members of any food deliveries and packages.Member
Engagement
- Learn the names of members and guests and get to know their
businesses with the goal of building relationships in order to
facilitate the sense of Community WeWork is known for.
- Keep track of relevant member notes and information in WeWork
systems.
- Answer questions from members and guests knowledgeably and be
able to offer appropriate WeWork products and solutions to support
where relevant.
- Identify opportunities to celebrate members' successes and
milestones.
- Know and be able to explain WeWork policies and procedures to
members and guests.
- Know and recommend local restaurants, food delivery services,
catering options, team outing venues, post office, shipping center,
supply store, etc.Building Operations and Management
- Assist with the handling of mail and packages throughout the
day including receiving, processing, sorting and organizing.
- Know and be able to explain WeWork policies and procedures
around mail and mailroom.
- Monitor how our spaces feel, look, smell, and sound and make
adjustments when needed, for example, picking up rubbish, resetting
chairs, and straightening pillows.
- Help maintain building amenities throughout the day, for
example, restocking of the Community treat bowl, keycards,
printers, etc.
- Respond to emergencies and incidents promptly and
appropriately, escalating and recording as needed.About YouWe'd
love to hear from you if you meet the qualifications below:
- You're a people-person-you enjoy meeting new people from all
walks of life.
- In-person interactions energize you and you have outstanding
interpersonal skills.
- You feel comfortable and confident being the face of the
brand.
- Helping others gives you a sense of accomplishment.
- You work well in a team and can roll up your sleeves to help
when needed.
- You're able to multitask while always prioritizing the member
experience.
- You've worked in hospitality/retail or customer service before
(not required).
- You have strong verbal and written communication skills.
- You are comfortable with and proficient in basic computer
skills.
- You demonstrate and value integrity, dependability,
responsibility, accountability, self-awareness, work ethic, and
compassion.
- You show a passion and understanding of WeWork's mission and
values.
- You have a secondary school certificate which is preferred but
not required.Compensation & BenefitsBase Pay: $21 - $22 per
hourIncentive Compensation: WeWork employees are eligible to
participate in an incentive plan specific to their role. Your
recruiter will detail what incentive plan is applicable to this
specific role. WeWork incentive plans are subject to the terms of
the applicable incentive compensation plan, which will be made
available to you after commencing employment. WeWork reserves the
right to amend its incentive plans, and nothing in this job
requisition or any other document creates a right to a specific
incentive plan payment.Benefits: Full-time employees are eligible
for comprehensive benefits (subject to the terms of applicable
plans/policies/agreements, which will be made available to you
after commencing employment), including: 20 days of PTO, 11 paid
holidays, and 80 hours of paid sick time per full calendar year; 16
weeks paid parental leave; competitive healthcare benefits; 401k
plan; and life and AD&D insurance.Life at WeWorkBeing a
WeWorker is more than just a job. We believe the magic of work is
sparked by the passion you bring, the places you go, the people you
meet and the purpose you follow. And it starts here. Here you will
brush shoulders with those who dare to dream and do. Here you will
be welcomed by a diverse community that embraces and inspires
you-because together we can achieve more. Here we challenge ideas,
and explore new ways of getting things done. Whether you are part
of our Employee Community Groups, or part of a global project, we
ask you to bring your open-minded attitude and collaborative
spirit. In return, you will be part of a team where your unique
perspectives are celebrated.WeWork is proud to be an Equal
Employment Opportunity and Affirmative Action employer. We do not
discriminate based upon gender, sexual orientation, marital or
civil status, pregnancy (or pregnancy-related conditions), gender
identity or expression, transgender status or gender reassignment,
race, color, national origin or ancestry, citizenship, religion or
religious beliefs, age, physical or mental disability, genetic
information (including genetic testing and characteristics),
military or veteran status, or any other grounds or characteristic
that is protected under the law.
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Keywords: SupportFinity---, South San Francisco , Front Desk Associate, 600 California, Other , San Francisco, California
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