IT
Company: observeinc.com
Location: San Mateo
Posted on: October 22, 2024
Job Description:
Role: ITThe IT team at Observe is responsible for providing
technical assistance to all teams and managing various aspects of
on-prem and in-cloud hardware and software needs, as well as
helping SecOps work to streamline and strengthen our security. We
are a small team with a wide coverage, and we value collaboration,
willingness to learn, and strong problem-solving capabilities.If
you think this sounds interesting, you bring some domain expertise,
and you're ready to jump in and learn the rest, we'd love to hear
from you!The Role:
- Serve as the primary point for employees seeking technical
assistance, providing support.
- Maintain in-office presence to promptly and effectively address
support requests.
- Execute advanced troubleshooting, both remotely and in-person,
and install, configure, and maintain computer hardware, software,
and peripheral devices, ensuring they are up-to-date and
functioning optimally.
- Perform white glove onboarding of new employees and account
disablement of departing employees.
- Oversee the upkeep of office endpoints, including laptops,
mobile devices, teleconferencing equipment, networking
infrastructure, and audio-visual equipment.
- Document IT processes and services, proactively suggesting
process enhancements.
- Manage assets for hardware and software, ensuring optimal
resource allocation.
- Undertake repairs, maintenance, and installations of computer
hardware/software and conference rooms.
- Contribute to project teams, ensuring the successful
implementation of new systems or upgrades.
- Provide comprehensive training to end-users on IT systems,
offering one-on-one sessions.
- Implement and enforce IT security policies and procedures, such
as user access controls to safeguard company data.
- Collaborate with third-party vendors for hardware and software
procurement and support, ensuring cost-effective solutions.
- Collaborate with Facilities and EAs to execute both onsite and
offsite events or all hands.
- Automate routine tasks to enhance efficiency within the
company.
- Participate in and help SecOps tasks such as assisting in
conducting control risks assessments to identify vulnerabilities
internally and within vendor or 3rd party supplier products, aid in
risk mitigation, risk exception process and conducting residual
risk analysis, SIEM usage and dashboarding.Your Experience:
- 1-3 years in an IT helpdesk role.
- Experience in managing computer hardware, software, and
peripherals in an office.
- Experience in IT and security processes and procedures.
- Excellent written and oral communication skills.
- Strong documentation skills.
- Ability to research computing issues.
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Keywords: observeinc.com, South San Francisco , IT, Other , San Mateo, California
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